Terms & Conditions

Last Updated: 6th Nov 2025

Welcome to PIXEL MEDIA (“Company”, “We”, “Us”, “Our”).
By accessing or using our website www.pixelmediaintellisoft.com and our services including Bulk SMS, Bulk RCS, and Digital Communication Solutions, you agree to the following Terms & Conditions.
If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our services, you confirm that:

• You are legally authorized to enter into this agreement.

• You will comply with all applicable laws, including telecom and data protection regulations.

• You agree to all terms mentioned in this document.

2. Services Provided

PIXEL MEDIA provides:

• Bulk SMS services

• Bulk RCS services

• Digital messaging and communication solutions

• Software tools, dashboards, APIs, and related support services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Responsibilities

You agree NOT to use PIXEL MEDIA services for:

• Sending spam or unsolicited messages

• Sending fraudulent, abusive, or misleading content

• Violating telecom regulatory guidelines

• Sending illegal, defamatory, or harmful content

• Misusing sender IDs

• Attempting unauthorized access to our systems

You are solely responsible for the content you send through our platform.

4. Account Registration & Security

To use certain services, you must create an account. You agree:

• To provide accurate and complete information

• To keep login credentials confidential

• To maintain account security

• To notify us immediately in case of unauthorized access

PIXEL MEDIA is not responsible for losses caused by compromised accounts.

5. Payment & Billing

• All services are prepaid unless stated otherwise

• Payments must be made on time to avoid service interruption

• Prices may change; updates will be communicated on our website

• No refunds are provided for used credits or partially consumed services

For disputes or billing queries, contact us at billing@pixelmediaintellisoft.com.

6. Message Delivery Policy

• Delivery depends on telecom operators, handset compatibility, network availability, and DND rules

• PIXEL MEDIA does not guarantee 100% delivery

• Refunds are not issued for non-delivered messages due to operator restrictions or DND filters

7. Compliance with Laws

You must follow:

• TRAI / DOT guidelines

• Local and international telecom laws

• Anti-spam regulations

• Data privacy laws

Any violation may result in immediate account suspension.

8. Limitation of Liability

PIXEL MEDIA is not liable for:

• Loss of profits or business

• Message delivery delays

• Data loss

• Network or operator failures

• Service interruptions

• Unauthorized account usage

Our total liability will never exceed the amount paid for the service.

9. Suspension or Termination

We may suspend or terminate your account if:

• You violate any terms

• Illegal or suspicious activity is detected

• Payment is overdue

• Regulatory authorities mandate action

Suspended accounts are not eligible for refunds.

10. Intellectual Property

All content, software, graphics, logos, and materials on our website are owned by PIXEL MEDIA.
You may not copy, replicate, or distribute any content without written permission.

11. Third-Party Services

Some features depend on third-party providers such as telecom operators.
PIXEL MEDIA is not responsible for:

• Their performance

• Their uptime

• Their errors or restrictions